Delivery & Order
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a maximum of 10 to 20 working days. We do our utmost to ensure that your order is processed as quickly as possible and in the best possible conditions.
How can I track my package?
Your tracking number will be updated on your order confirmation page received by email. The tracking information will be displayed 2-5 days after it is updated. Therefore, if you do not find tracking information on your package, please try 1-2 days later.
How much does delivery cost?
The satisfaction of our customers is for us an essential thing. This is why we provide 100% free delivery throughout France (metropolitan France, excluding DOM-TOM).
What is the advantage of choosing secure delivery?
The purpose of secure delivery is to provide tracking of your order so that you can keep an eye on your package. It also ensures action on our part (gift card, promotion, …) if it turns out that you are not satisfied.
Why is my order incomplete?
You may receive your items separately. Indeed, if you order several items at the same time, it is possible that they arrive one by one. This happens according to the stocks available in our different warehouses. Don’t worry, your package will arrive shortly!
If you do not receive all your purchases within 20 working days, please contact us to review your shipment.
Security & Payment
What payment methods do you accept?
We guarantee you simplicity and speed. That’s why you can pay by credit card.
Your bank or credit card details will not be shared with us under any circumstances.
How can I be sure that my data will not be stored or used and that the site is secure?
As you can see on the search bar of your browser, our site uses the “HTTPS” protocol, different from “HTTP”. This “S” stands for “Secure” and is a guarantee of quality for any business site that wishes to offer the best for its customers. The SSL certificate is therefore present and visible by a small green padlock on your browser, and it thus testifies to the quality of our services.
Without HTTPS, any data you enter on a site will be sent in plain text format and will therefore be vulnerable to interception and spying.
To avoid this, we have opted for maximum security for our website, because a secure site means a secure client.
You can’t find a precise answer to your questions?
In this case, please contact us directly via our contact page and our team will answer you as soon as possible: Contact us
There are no “stupid” questions, we answer all requests so don’t hesitate !